11 N 3rd St Lafayette, IN 47901

Communication – How We Make Clients a Priority

One big concern about shopping for insurance or even contacting your insurance company is that dreaded phone tree and wondering, “Will I ever get to a real person?” At Isch Insurance Services, that answer is always YES! Not only will you always get a real person to speak with, we also provide you with different communication options. We interact with you the way you prefer.

Option #1: Face-to-face

Face- to- face is the oldest form of communication there is and it’s wonderful. It can be refreshing to come into the office and speak with us and have a more hands on approach to your policy. We’re always happy to see smiling faces come into the office. It is our favorite because we get a better opportunity to build a relationship with you.

Option #2: Telephone

Telephone communication is great because it allows you to quickly ask questions, make payments, and more without having to make a trip to the office. We understand that with work, kids, and life it can be difficult to find the time to come into the office to discuss business. And, if we’re not available when you call – leave a message! We’ll return your call as soon as possible.

Option #3: Email

Email is another great option as it is quick and convenient. It allows you, the client, to touch base with our agency at your convenience. You also have an electronic record of the conversation. It is our goal in the office to offer a prompt response. We try to answer all emails during business hours the same day, or at least within 24 hours.

Option #4: Text Messaging

Texting our clients from our office phone is a newer option at Isch Insurance Services, but it’s been absolutely wonderful. It not only allows our office to quickly communicate with our clients but also allows them to respond back with convenience. Text messaging is also a form of communication that allows us to communicate with those who don’t have email (or don’t check it regularly) but also don’t have the time to talk on the phone, it’s quick and it’s easy! You can even text us pictures after an accident or claim and documents to validate discounts.

Option #5: Social Media

Social media as we know is a highly used form of communication, which is why we find it important to give our current and prospective clients the ability to contact us via social media too. Our agency has a Facebook page where we regularly provide content for our clients about anything from safety tips to community events. We love to interact with out clients on social media, so like, comment, share and message us.

Option #6: Farmers App

The Farmers App is a great tool to have on your smart phone. This app is conveniently at your fingers tips! It gives you immediate access to your digital insurance ID card(s), allows you to make a payment, will send you handy alerts to keep you organized, and gives you quick access to our office too. It’s a wonderful way to stay connected.

Regardless of your preferred communication, we at Isch Insurance Services will always be here to address your needs and find a solution!

Author: Jenna Isch
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Our Happy Insurance Customers

Jenna is great - very easy to talk to. She obviously knows everything there is to know about Farmers Insurance, and she doesn't just hand you a premade package. She'll talk to you and find out exactly what you need and then create a recommendation for you. Highly recommend if you want personal service and someone you can ask all of your questions!

Robin J

Because of Jenna's detailed approach to quoting my home owners insurance, she found that I had been paying property taxes on having a basement even though I do not have a basement. I received a refund for overpayment of property taxes for the last 3 years and a great home insurance rate as well. Her service is top notch!!!

Shirley P

                                                       Everyone in the office is great! They are always there for me. - Tammy B                                                                  

                                                                                             Jenna Isch is AWESOME! - Mike B                                                                                             

                                                      "Fast service when I had a minor altercation with my vehicle.” – R Strickland                                                          

                                                               “Customer service is always helpful” – Timothy M                                                               

                                                                        “Good prices, good service, great agent!” – Matt H                                                                                 

“Jenna was a very good insurance agent. She was easy to get a hold of and very knowledgeable. I would recommend her to anyone!” – Lindsay E

“Jenna is extremely helpful, punctual, and thorough. She is a personable and professional agent who is very knowledgeable about insurance and will work with you diligently to find what will best suit your insurance needs.”

Brent C

“Jenna is extremely helpful and thoroughly answers any questions that I have in a timely manner. She shows a great deal of concern and empathy towards her clients.”

Jason V

“Jenna really takes the time to look at your situation and see what products you need. She offers a variety of options at a variety of price ranges. She takes the time to sit down with you and go through the options. She also makes sure to answer questions. She always returns calls. I've been very happy with the service she provides me and highly recommend her.”

Niccole K

Thank you. I've become convinced over the years that the maximum benefit from insurance comes from agents and agencies who make a personal commitment to their clients to establish and maintain good working relationships and superior customer service-- thank you again for demonstrating these qualities.

Jeremy G.